Handelsbetingelser

De Wøhlk
Karatmagervej 36
7900 Nykøbing M
TEL: +45 60 12 11 45
CVR: 34331006

Payment

De Wøhlk accepts online payments via Visa, Apple Pay, Google Pay, Mastercard, Klarna and MobilePay.

Payment will only be charged to your account once the physical product has been shipped or the virtual product has been created, unless otherwise agreed or stated in your order.

When purchasing at a physical location, cash payments are also accepted.

Reservation of Funds

When using a debit or credit card, the amount of the purchase will be reserved. The amount will remain reserved until the webshop has processed and shipped your order. Once the order has been shipped, the payment will be charged to your account. The reservation period depends on the product/service.

Debit Card Authorisation

When using a debit card, you will be able to see that the amount has been reserved in your account, and your available balance will therefore appear lower. If you or the webshop subsequently cancel the order, the webshop will not be able to charge the amount, but the reservation will remain in place for a period of time. Please note that only your bank (or card issuer) can release the reservation.

Credit Card Authorisation

The payment will only be charged to your account and appear in your account overview once the webshop processes and charges the payment for your order.

All amounts stated on the website include VAT.
The website uses the following currency for pricing:
Denmark – Kroner (DKK)

De Wøhlk uses a secure payment server that encrypts all information using the SSL protocol, which means that your data is secure and cannot be read by unauthorised third parties.

De Wøhlk’s own website also uses SSL encryption.

Delivery

The delivery time for your order is 5–7 business days.

De Wøhlk ships goods via the following services: DAO – Direct Delivery, DAO – Parcel Shop.

Shipping costs are calculated based on weight.


You can choose between having the package delivered to a parcel shop (“without home delivery”) or delivered directly to your address (“with home delivery”).


You will always receive a tracking number so that you can track your package from our warehouse to your doorstep.

Right of Withdrawal

A full 14-day right of withdrawal applies to products purchased through the website, unless otherwise agreed or stated in your order.

The 14-day period begins on the day the order is delivered.

You are responsible for any return shipping costs.

Any request to exercise the right of withdrawal must be notified to us no later than 14 days after delivery, and the returned goods must be received by us no later than 14 days after we have been informed of your decision to exercise the right of withdrawal.

Notice of your intention to exercise the right of withdrawal must be sent by email to daniel@dewoehlk.dk. The notice must clearly state your intention to exercise the right of withdrawal.

Condition of the Product Upon Return

You are liable for any reduction in the value of the product resulting from handling other than what is necessary to establish the nature, characteristics and functionality of the product. This means that you may inspect and try the product in the same manner as you would in a physical store.

If the product has been used or tested beyond what is described above, it will be considered used and its value will therefore have been reduced. This means that, if you exercise your right of withdrawal, you may receive only part or none of the purchase price back. De Wøhlk will assess the condition of the product.

Right to Complain

A 2-year statutory warranty period applies to products in accordance with the Danish Sale of Goods Act. The right to complain covers defects in software, materials and workmanship.

Complaints regarding defects and deficiencies must be submitted to De Wøhlk within a reasonable period after receipt of the product.
A period of up to two months is generally considered reasonable, unless otherwise agreed.
We will reimburse reasonable shipping costs.

The right to complain does not apply in cases of incorrect or unusual use of the product.

De Wøhlk covers reasonable return shipping costs.

For returns, please contact the company:

De Wøhlk
Karatmagervej 36

7900 Nykøbing Mors

Telephone: +45 60 12 11 45

Complaints will not be accepted if sent cash on delivery.

Customer & Privacy Policy

We do not resell personal information or disclose your personal information to third parties. Your information is only registered in our customer database. You may request that your information be deleted at any time.

In order for you to enter into an agreement with De Wøhlk, we require the following information:
. Name
. Address
. Telephone number
. Email address

We register your personal information for the purpose of being able to deliver the product to you.

Personal information is registered with De Wøhlk and stored for up to five years, after which it is deleted.

When personal information is collected through our website, we ensure that this is always done with your explicit consent, so that you are informed exactly which information is collected and why.

The director and employees of De Wøhlk have access to the information registered about you.

The data controller at De Wøhlk is: Daniel Wøhlk

We do not store or transmit customer information in encrypted form.

As a registered customer with De Wøhlk, you always have the right to object to the registration of your personal information. You also have the right to access the information registered about you. These rights are provided under the Danish Data Protection Act, and any inquiries regarding these rights should be directed to daniel@dewoehlk.dk.

Cookies
Cookies are used on http://www.dewoehlk.dk/ for the purpose of optimising the website and its functionality, thereby making your visit as easy as possible.

You can delete cookies from your computer at any time. See the guide at Webshop Cookies and Privacy Policy.

Log Statistics
We use log statistics on http://www.dewoehlk.dk/, which means that a statistical system collects information that can provide a statistical picture of how many visitors we have, where they come from, where they leave the website, etc.

The log statistics are used solely for the purpose of optimising De Wøhlk’s website.

Consumer Protection

Read more about your consumer protection when purchasing through a PensoPay payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/

Complaints and Dispute Resolution

A complaint regarding a product or service may be submitted to the Danish House of Boards of Appeal (Nævnenes Hus), Mediation Team for Consumer Complaints (Mæglingsteamet for Forbrugerklager), Toldboden 2, 8800 Viborg, via the Danish House of Boards of Appeal’s Complaint Portal. The Mediation Team will attempt to resolve the dispute through mediation. If a resolution cannot be reached, you may refer the complaint to the Consumer Complaints Board (Forbrugerklagenævnet).

As a general rule, a prerequisite for submitting a complaint is that the product or service you are complaining about has cost at least DKK 1,110 and no more than DKK 100,000. For complaints concerning clothing and footwear, the minimum amount is generally DKK 720. These monetary thresholds may be changed. A fee is payable for processing the complaint.

The European Commission’s online dispute resolution platform may also be used to submit a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints may be submitted here:
http://ec.europa.eu/odr

When submitting a complaint, you must provide our email address: daniel@dewoehlk.dk